Refund policy
Return & Refund Policy
30-day returns
We offer a 30-day return policy on all orders, wherever you are. You have 30 days from the day you receive your order to request a return for any reason.
Returns are free for orders shipped within the US and Canada. For orders shipped outside the US and Canada, return shipping costs are the customer’s responsibility.
Condition of returned items
To be eligible for a return, your item must be unworn and in the same condition you received it, ideally in its original packaging (including the case and cleaning cloth). Please include your order number or proof of purchase.
How to start a return
To start a return, email us at support@forkeyewear.com with your order number. Once your return is approved, we’ll send you return instructions, including a prepaid return label for US and Canada orders. Please contact us before sending your item so we can process your return quickly.
Return address:
Fork% DT Logistics
192 Vanderbilt Ave
Norwood, MA 02062
United States
Wrong fit? Exchange for a different size
Some of our frames come in Narrow and Standard fits. If your pair doesn’t fit right, contact us within 30 days and we’ll help you exchange it for the other size.
Damaged, defective, or wrong items
Please check your order when it arrives. If your item is damaged, defective, or not what you ordered, contact us and we’ll repair, replace, or refund it at no cost to you. This applies to all items, including final-sale items, and does not affect any warranty rights you have under applicable law.
Non-returnable items
Gift cards can’t be returned. Items clearly marked as “Final Sale” on the product page can’t be returned, except where required by law (see the Damaged and European Union sections).
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@forkeyewear.com.
European Union and United Kingdom customers
If your order is shipped to the European Union or the United Kingdom, the following applies in addition to the above:
- You may withdraw from your purchase within 30 days of receiving your order, without giving any reason. This extends the 14-day withdrawal period required by law.
- To withdraw, send us a clear statement by email to support@forkeyewear.com. You may use the model withdrawal form below, but it is not required.
- You must send the item back within 14 days of notifying us.
- We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the item back or you have provided proof of return shipment, whichever comes first.
- Refunds are made using the same payment method you used for the purchase.
- You bear the direct cost of returning the item.
- You may handle the item as you would in a store to check its nature and fit. You may be liable for any loss in value resulting from handling beyond what is necessary for that purpose.
- Final-sale exclusions do not apply to your statutory right of withdrawal.
- Your statutory warranty rights for defective goods are not affected.
Model withdrawal form
To: Optimax Investments Ltd., 954 Lexington Avenue, Suite 537, New York, NY 10021-5013, United States, support@forkeyewear.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: ____
Ordered on / received on: ____
Name: ____
Address: ____
Date: ____
Contact us
FORK Eyewear is operated by Optimax Investments Ltd.
954 Lexington Avenue, Suite 537
New York, NY 10021-5013, United States
Email: support@forkeyewear.com
Phone: +1 (833) 307-0118
